Zinrelo Loyalty

We are excited to announce the addition of Zinrelo to the ever-growing agnoStack Add-On Provider ecosystem! Zinrelo is an enterprise-grade loyalty platform that helps brands deliver powerful rewards programs backed by advanced analytics and multi-dimensional engagement — transactional, social, advocacy and emotional.

The new Zinrelo Loyalty integration brings general membership details, points balances and loyalty engagement data directly into the Customer Insights screen. In addition, related loyalty and marketing events are displayed seamlessly within the Customer Timeline, giving agents even deeper context during support interactions.

Zinrelo is now available for retailers on the Premium or Enterprise tiers who are using Shopify, Magento 2 (Adobe Commerce), BigCommerce or WooCommerce for their eCommerce platform.

Yotpo Reviews are here!

This release includes significant enhancements to our Yotpo Integration, to now support bring Yotpo Reviews data directly into Zendesk. This builds on top of the existing functionality supporting Yotpo Loyalty data.

Agents can now access review history, average ratings & sentiment and much more - directly alongside Loyalty information in the Customer Insights panel, with relevant product review activity also appearing in the Customer Timeline.

Reviews functionality can be enabled by adding additional credentials to the existing Yotpo configuration.

Add-On Provider Enhancements

As the industry-leading agnoStack Add-On Provider ecosystem continues to evolve, we are committed to delivering more value through deep integrations that span the customer lifecycle — from loyalty and marketing to subscription management. This release introduces several meaningful upgrades across some of our most widely adopted providers.

Emarsys

The Emarsys Integration has been upgraded once again to now include data from their Core API, extending the existing support for Loyalty-related data. This update allows agents to view key marketing engagement signals — including campaign activity, subscription status and other profile-level data. The new data is now displayed across both the Customer Insights screen as well as within the Customer Timeline view.

DotDigital

We have also updated our Dotdigital Add-On Provider to now use the latest updated Contacts API version which improves data accuracy as well as performance. Additionally, the provider configuration has been improved to allow better globalized support for merchants regardless of geographic location.

Ordergroove

Building further on top of the recent major enhancements to our Ordergroove Add-On Provider, that included detailed Upcoming Order Insights, the ability to Modify Upcoming Orders as well as enhanced Discount Display data - we have now also added support for Deactivating all Customer subscriptions with just a single click!

This feature is designed to help agents quickly fulfill cancellation requests and reduce the need for external logins and/or repetitive steps and context switching, significantly improving agent efficiency and the overall customer experience.

This capability is available now for retailers using Shopify or BigCommerce along with Ordergroove to power advanced subscription management.

Bug Fix - Product Share Display

We have resolved an issue where the Product Share panel was not displaying properly under certain conditions when agents attempted to share a product link within the Zendesk ticket editor.