Multi-Item Refunds

Building upon our popular Advanced Refunds capabilities, we are excited to announce the ability to issue multiple line item refunds with just a few short clicks.

Previously, refunds needed to be processed one line item at a time (or at the order level). Agents can now preselect multiple order line items and process a refund for all selected items at once, significantly increasing agent efficiency by lowering ticket resolution times.

All existing options are still available when performing multi-item refunds, including the ability to set a specific refund quantity for each item as well as specifying refund reasons and restocking choices.

This new functionality is initially available for Shopify retailers subscribed to our Premium or Enterprise tier. The new multi-item refunds will also be coming soon to all supported commerce platforms in the upcoming releases, so stay tuned!

This is the first of several new "multi-item" pieces of functionality coming to the platform!

These will allow agents to act on multiple items/products/entries at a time within a single action to significantly improve efficiency across the board.

Zendesk Conversations - Product/Carousel Share

We are also thrilled to announce the first of many exciting new capabilities bringing together Zendesk's "Conversational Commerce" capabilities into the agnoStack platform.

This release includes the addition of a new Zendesk Messaging Provider to the agnoStack Add-On ecosystem!

Agents can now seamlessly share an interactive carousel of Product recommendations directly to customers via the Zendesk Messenger/Web Widget. Each Product card contains links to view the Product on the storefront or Add to Cart with a single click.

The new capabilities are available for all retailers subscribed to the Premium or Enterprise tier. (NOTE: the Conversations API is available on Suite Professional plans and above - you may need to contact Zendesk to get it enabled on your account)

To learn more about how to set up the Zendesk Messaging Provider, please reach out to Schedule a Walkthrough or contact us at info@agnostack.com. Stay tuned for additional Conversational Commerce capabilities coming soon!

Application Collapsed Awareness

This release includes a new enhancement building upon our overall efforts around performance optimization. For retailers who have multiple instances of agnoStack in their Zendesk environment, any instances which are in the collapsed state will be "paused" from loading order data into agnoStack. This will allow only expanded instances to process data in a more performant, streamlined fashion for your agents.

CartCollab^SM Link Generation

We have added a fix to the agnoStack Order Creation/CartCollab^SM functionality. There was a bug introduced which affected the ability of some "Staff" users from generating the shareable link through CartCollab^SM. This has been addressed, and all agents regardless of role can now share Cart links with their customers.

Add-On Providers Configuration Updates

In this release we have also addressed several minor issue related to a few integrations within the agnoStack Add-On Provider ecosystem, specifically related to optimizing the configuration and setup process. Updates have been made to our integrations with Klaviyo, JudgeMe and LoyaltyLion, ensuring that the configuration options are reflective of any updates made inside of the Provider platforms.

Knots.io Integration

We are excited to announce our upcoming integration with Knots.io as a new addition to the agnoStack Integration Provider options. Knots.io is a leading CX platform focused on building workflow automation solutions and enhancing overall ticket processing in Zendesk through AI.

This new Add-On Provider will allow for retailers to leverage the Knots platform to bring powerful workflow triggers directly into the agent UI in Zendesk. This includes the ability for brands to configure their own set of "Actionable Options" on any Order that can trigger a Knots workflow when selected.

To request to join the Early Access Program (EAP), please contact support at support@agnostack.com.