New Add-On Provider - Ordergroove

In our continuous effort to enhance the agnoStack/"Zendesk Commerce" experience, we are excited to announce that we have now added support for a new "Add-On Providers" for customers using OrderGroove as their a Subscription Management solution. This initial release for Ordergroove improves agent efficiency with a 360° view of Customer subscription activity.

The new functionality for Ordergroove Subscription Management is available for Shopify retailers subscribed to the Premium and Enterprise Tiers at no additional cost. Stay tuned for additional, enhanced subscription management capabilities coming soon for Ordergroove (similar to our recently released enhanced Recharge capabilities!

Actionable Advanced Data

This release includes a key update to agnoStack's industry leading Advanced Data and Actionable Insights capabilities that enable agents to take action on customer, order and shipping data directly inside of Zendesk. This update builds further upon the recent launch of the Actionable Advanced Data capabilities that allows retailers using Shopify to edit Shopify Metafields that are of type Date on Customers and Orders.

We have now added the capability to add/set a Shopify Metafield value even if it did not previously contain any value. This is currently enabled for Shopify date Metafields, with support for other field types (and additional commerce platforms) available in future releases.

Shipping Address Phone Number

This release includes an important update to the agnoStack Order Creation/CartCollab^SM functionality - adding a new optional field for customer phone number during the shipping address entry screen.

This feature is available on our Enterprise Tier for commerce platforms that have checkout enabled including Shopify, BigCommerce, Magento 2, commercetools and Elastic Path.

Product Catalog Search

This release also contains some important upgrades to our Product Catalog Search capabilities for retailers when adding products to a cart during our Order Creation/CartCollab^SM flow, as well as when sharing products with a customer and modifying orders.

Shopify Search Enhancements: For Shopify retailers, this update now streamlines the product search experience by more easily displaying all products from a partial keyword search and includes some key user experience enhancements related to searching by SKU.

Magento Search Support: agnoStack is also excited to extend our Product search capabilities for retailers leveraging on Magento 2/Adobe Commerce. Previously the product catalog was being preloaded for rapid keystroke-level filtering, but this release now adds the option for retailers with larger product catalogs to alternatively enable product search instead.

Additional Performance Updates 🚀

This release continues our ongoing efforts to further improve performance across the agnoStack platform. We have made optimizations to improve the initial load of the application as well as streamlining the loading performance during the load of each subsequent ticket screen. We are continuing to make improvements across agnoStack related to application load as well as key feature performance.

Bug Fix - commercetools Refunds

We have added an important fix for retailers utilizing commercetools related to processing refunds. Previously when issuing refunds, only the amount of the first payment on an order was being made available for refunding. With this update, support agents can now refund across all transactions on an order, enabling full refunds for multi-transaction orders.

This new capability provides greater flexibility and accuracy when handling complex orders, ensuring a smoother experience for both agents and customers. This is now available for all commercetools retailers on the Premium and Enterprise Tiers and above.

Upcoming Add-On Providers

We are excited to announce that Inveterate will soon be available for retailers across the Shopify ecosystem. Stay tuned for many additional upcoming integrations to further expand the flexibility and power of Zendesk.

Shopify Native Subscription Management

Building on top of Shopify's recent updates around additional functionality built into native Shopify Subscriptions, we will soon be expanding support inside of agnoStack too retailers using Shopify for Subscription Management without a third party Add-On to see all customer/order related subscriptions!