Stackable Messaging Provider

We are thrilled to announce Stackable Labs, agnoStack's brand new sister company ! You can now add it as the newest Messaging Provider in the agnoStack Add-On Provider ecosystem. Stackable Labs provides the industry's first Messaging Experience Platform, designed to extend Zendesk Messenger through rich, branded, interactive experiences.

The new Stackable Messaging Provider delivers all of the same conversational commerce capabilities as our existing Zendesk Messaging Provider — including the ability to share products and carousels directly within a messaging conversation — while making setup and authentication dramatically simpler. Getting connected now takes a fraction of the time, with a streamlined configuration and authorization process that removes the friction of getting started.

Beyond what is available today, Stackable opens the door to a new generation of branded, interactive messaging experiences — including the ability to build custom extensions on top of the Zendesk Messenger. The Stackable Messaging Provider is available now for retailers on the Premium Tier and above.

Ticket Editor Redesign

This release includes a redesign of the entire agnoStack Ticket Editor experience, spanning Advanced Macros, Product Share, and Ticket Snippets. Building on our recent Product Share Redesign, we have reworked the navigation across the editor so agents can move between each of these tools more quickly and easily.

Each panel has also been individually updated with a cleaner, more streamlined layout, making the tools agents rely on throughout the day simpler to use. This is available today for retailers on the Premium Tier and above across all supported Commerce Platforms.

Product Collections

Arriving hand-in-hand with the redesigned Product Share panel, this release introduces Product Collections - a convenient new way for agents to save their own groups of frequently shared products for quick reuse. Rather than searching for the same items again and again, agents can now build personal collections and share the right products with a customer in just a few clicks.

Each agent can create and manage their own collections, making this especially useful for teams that regularly recommend the same sets of products. Product Collections are available today for any retailer on the Premium Tier and above with access to Product Share.

Submarine Subscriptions Provider

Following our recent announcement in the previous release, we are excited to share that Submarine is now generally available as the newest addition to agnoStack's roster of Subscription Providers. Submarine is a modern Shopify subscription management and billing platform that powers flexible recurring revenue programs for retailers.

Beyond reading a customers full subscription activity, agents can also modify subscription status and process refunds using the same familiar workflow - without ever leaving the support ticket.

The Submarine Subscription Provider is available today for retailers on the Premium Tier and above using Shopify as their Commerce platform.

commercetools Refund Enhancements

This release expands agnoStack's refund capabilities for retailers using commercetools to now include both line-item refunds and multi-item refunds. Building on our popular Advanced Refunds functionality, agents can now refund an individual line item, or preselect several items and process them together in a single action.

This functionality is available today for commercetools retailers on the Premium Tier and above.

Recharge - Cancel All Subscriptions

We have added one-click cancellation to our Recharge subscription management integration. Agents can now cancel all of a customer's subscriptions with a single click, directly inside of Zendesk.

This highly requested feature helps agents quickly fulfill cancellation requests without repetitive steps or the need to switch over to Recharge - reducing context switching and improving overall agent efficiency. This capability is available now for retailers on the Premium Tier and above using Shopify or BigCommerce with Recharge for subscription management.

Shopify Product Metadata Cleanup

Last, but not least, this release includes a refinement to how Shopify product details are displayed within agnoStack. Previously, product metafields could surface raw MetaObject lists - internal reference values that offered agents no usable information and added unnecessary clutter to the product view. These are now automatically filtered out, so agents more easily see the most meaningful product details that help them support customers.