Fullscreen Advanced Macros

This release introduces a brand new fullscreen experience for agnoStack's Advanced Macros - one of the most widely used features across the platform.

Zendesk administrators can now create and manage advanced macros within a dedicated fullscreen workspace - making it far easier to organize saved macros, insert dynamic placeholders, and preview exactly how a response will read using real order data before it ever reaches a customer. Additional, exciting enhancements coming to future releases around the advanced macros functionality!

Fullscreen Advanced Macros are available today for administrator subscribed to the Premium Tier and above.

Givy Gift Cards

Announcing Givy as the latest addition to the agnoStack Add-On Provider ecosystem - and the first partner (in addition to Shopify) within the new Gift Card Provider category. Givy provides the industry's leading advanced gifting and gift card platform built for Shopify retailers.

With the new Givy integration, gift cards appear directly inside of the agnoStack Gift Card Management panel within the Customer Insights screen. It includes enhanced details for each issued card and supports the ability to easily create new gift cards, adjust balance, delete and/or re-issue existing cards for a customer.

The Givy Gift Card Provider is available today for retailers on the Premium Tier and above using Shopify as their Commerce platform (with Gift Cards Enabled turned on).

Cart Price Overrides (Unit Price)

Building on agnoStack's existing line item price overrides, agents can now more easily adjust the price of any item directly within the Cart by unit price rather than having to worry about doing any calculation. A single click on a line item's price opens it for editing in place, making custom pricing for replacement orders and promotions faster than ever within the Order Creation/CartCollab^SM experience.

Additional enhancements are scheduled for future releases to allow percentage-based line item overrides (as well as other pricing override options).

This capability is available today for retailers on our Enterprise Tier using Shopify, BigCommerce, or commercetools.

Adjust Gift Card Balance

Last, but certainly not least - this release also adds the ability to adjust balance on an existing gift card without ever leaving Zendesk. Agents can top up a customer's gift card balance directly from the Gift Card detail view of the Customer Insights screen.

Balance adjustments are available now on the Premium Tier and above for brands using Shopify or Givy.

Stackable App Extensions

agnoStack continues to expand the ability to easily extend Zendesk's agent workspace - today we are excited to bring an early look at our latest addition to the family - meet Stackable “App Extensions”!

This upgrade brings the rich Stackable Labs extension and customization capabilities available for Zendesk Messaging through Stackable Messenger to now also easily enhance the Zendesk agent experience within agnoStack.

Within the agnoStack UI, new extension slots are now available throughout the experience where brands can now develop their own rich, custom user experiences using Stackable's secure, high-performance extension framework. Building on the Stackable Developer Framework, retailers and technology partners will be able to tailor Zendesk even more closely to their own workflows with robust, immersive extended micro-applications.

To learn more about the Early Access Program (EAP), please contact support@agnostack.com. Stay tuned on here...lots more to come!