BazaarVoice Reviews

Announcing BazaarVoice as the latest addition to the agnoStack Add-On Provider ecosystem! BazaarVoice is one of the industry's leading platforms for user-generated content and product reviews, helping brands collect, manage, and syndicate authentic customer feedback at scale.

With the new BazaarVoice integration, agents can now access customer review information through agnoStack's Customer Insights functionality directly inside Zendesk - giving them richer context at their fingertips. This is available today for retailers on the Premium Tier and above.

Product Share Redesign

This release includes an enhanced redesign of the Product Share panel, extending the capabilities first introduced with the Macro Snippets - Product Catalog and recently updated with the Product/Carousel Share. The updated panel now includes a significantly improved user experience with image thumbnails, real-time inventory visibility (where applicable), as well as a streamlined layout making it faster and easier for agents to find and share the right products with customers.

This is available for retailers on the Premium Tier and above across all supported Commerce Platforms including Shopify, BigCommerce, Adobe Commerce (Magento 2), commercetools, WooCommerce, and Elastic Path. Stay tuned for even more updates to the Ticket Editor experience coming soon!

Nested Refund Reasons

Building on the recent addition of nested menu items for Cart Disposition Reasons, this release delivers the highly anticipated support for nested Refund Reasons during Order and Item refund processing. Retailers can now further customize their refund reasons, organizing them into hierarchical groups, making it easier for agents to quickly select the most accurate reason when processing a refund.

This update brings consistency to the nested menu experience across the full agnoStack workflow - from Cart Dispositions through Order Refunds - helping agents navigate options more efficiently right where they work.

Shopify Product Search Filtering

We have improved agnoStack's Product Catalog Search capabilities for retailers using Shopify. When searching for products during the Order Creation/CartCollab^SM flow or when sharing products with a customer, agnoStack now automatically filters the catalog to remove unavailable Draft or Archived products from unintentionally being shown to your agents.

BigCommerce Grouped/Bundled Products

This release also adds enhanced support for Grouped and Bundled products for retailers using BigCommerce. Agents can now more easily select and configure product options for grouped and bundled items during the Order Creation/CartCollab^SM and Rapid Re-Order flows, ensuring accurate order creation for complex product configurations.

This feature is available for BigCommerce retailers subscribed to our Enterprise Tier.

Shopify Checkout Permissions

This release adds new configurable restrictions for the Shopify Order Creation/CartCollab^SM flow, allowing retailers to disable any of the options available for "Create Pending Order", "Create Paid Order", and "Send Payment Invoice" - supporting tighter operational workflows and compliance requirements. Please contact the team any time at support@agnostack.com to disable any of these on your account.

BigCommerce Configuration

The BigCommerce provider configuration flow has been streamlined to remove the Client ID field, which is no longer required. This simplifies the setup process for retailers onboarding or updating their BigCommerce integration.

Bug Fix - Shopify Order Cancellation

This release fixes an issue related to cancelling an order with a payment status of authorized (not yet captured) which was failing under certain scenarios. This update ensures that order cancellations are processed correctly across authorization states.

Bug Fix - Reactive Ticket Updates

We have also fixed a minor issue with the recently released Reactive Ticket Updates feature that was causing intermittent/unintended behavior when multiple Zendesk tabs were open.