Inveterate Loyalty Provider

We are excited to continue to add to our "Add-On Providers" ecosystem including this release's addition of Inveterate to our Loyalty Providers integrations.

From paid memberships to rewards, Inveterate's Loyalty Experience Platform powers some of Shopify’s top loyalty programs, helping merchants cultivate lasting connections with their customers through their advanced membership and loyalty management solution.

Inveterate data is surfaced throughout the agnoStack Customer Insights panel, bringing relevant events into the Advanced Customer Timeline, displaying credits/points balance and earnings directly within our unified chronological view. In addition, the Inveterate Add-On also allows agents to directly issue credits for their customers as well as register new customers into the base Tier without ever leaving Zendesk!

Inveterate is available for Shopify retailers subscribed to the Premium and Enterprise Tiers at no additional cost.

Cart Currency Selector

As we continue to further enhance our industry leading Enterprise checkout capabilities, we recently added the ability for retailers who have multiple currencies within a Store to allow an agent using the agnoStack Order Creation/CartCollab^SM functionality to easily select which currency to apply to a checkout.

This release takes the cart currency selector functionality out of Early Access (EAP) and makes it generally available for all Shopify retailers. This allows agents to modify the currency of any Shopify Draft Order from any currency that is configured within the Shopify store.

This is an key update for retailers who leverage Shopify Markets functionality to manage globalized enterprise brands.

Address Entry Enhancements

We have made a minor (but critical) enhancement to our Shipping and Billing address entry capabilities. This release includes an update to make it easier for retailers who are looking for support to ship to United States Military locations allowing agents to more easily structure addresses in APO, FPO and DPO formats. Our address entry form now includes three new options in the States dropdown for "Armed Forces Americas", "Armed Forces Europe" and "Armed Forces Pacific". This is available for retailers across all platforms that leverage address entry during our Order Creation/CartCollab^SM flow (as well as when modifying Shipping Address on existing orders).

Customer Highlight

We have added a small, but exciting new feature on our Order detail screen to make it easier for an agent to identify when the active Customer email on a order does not match the email address on the ticket requester within Zendesk. This will add a color highlight as a visual indicator to inform the agent of the mismatch.

This is a common scenario when an order may be pinned to a ticket but the order email address is for a different customer than the one who opened the ticket. We wanted to ensure it was easy for agents to know when this occurs in case (whether intentionally different or by user error) to ensure they provide the best customer experience!

General Shopify API upgrades

As Shopify continues to regularly innovate on their platform, we are dedicated to ensuring that agnoStack stays current with our Shopify integration. This release adds some key updates to stay current with the latest Shopify API and ensure the most efficient data calls available.

Bug Fix - TrustPilot

We recently released the TrustPilot integration to our Add-On Provider ecosystem and have fixed a minor bug related to the TrustPilot configuration validation process ensuring that it supports all formats of Business Units.