With just a few clicks, support agents can now quickly access and search order history, view real-time shipping and payment status', modify orders, issue refunds and much more - without ever leaving Zendesk.
Quickly access customer order history, instantly search and lookup orders by email address or order id, and sort/filter orders in real-time to quickly find what your customer needs help with in a matter of seconds.
Directly view real-time order, shipping and payment transaction status to help your customers quickly. Modify orders and process refunds as well as view the integrated order timeline. Pin order details to a support ticket to ensure that as any order is revisited (or escalated) that you avoid having to search for the same information over and over again.
The integrated full-screen Orders Watchlist allows an agent to save Orders to a unified dashboard to keep an instant view across tickets on any orders or customers they may need to keep an eye on.
Seamlessly re-order an existing Order, as well as complete a net-new Order on behalf of the Customer. With agnoStack CartCollabSM, agents can also share a cart/draft order directly from Zendesk allowing customers to finalize the checkout process themselves.
Bring together your best-in-class Service Platform with the world's leading Commerce Platforms, Payment Gateways and Shipping Solutions. We make the complex simple and allow you to focus on providing better customer experiences rather than wasting time and money integrating complex systems.
The agnoStack standalone commercetools application provides all of the amazing functionality of the agnoStack Commerce application with an even easier dedicated signup and setup process! We provide the industry's richest set of transactional commerce support functionality to improve agent efficiency and your customer's overall post-purchase experience.
Our commercetools integration allows agents to quickly view customer order history based on the User or Ticket Requester's email address, quickly save/pin an order to a tikcet, get rich order details including real-time shipping updates and payment status as well as detailed line item product information. Easily allow your agents to process both full order, as well as item-level and partial refunds, without ever leaving Zendesk. You will have the ability to do incredibly fast, real-time searching, sorting and filtering of order history to immediately locate any order a Customer needs support with.