Zendesk...meet Commerce.
Commerce at your fingertips
Quickly access customer order history, search and lookup orders by email address, and sort/filter orders in real-time to quickly find what your customer needs help with.
Put hundreds of orders directly in the hands of your agents to be able to understand past customer purchase behavior and easily help them resolve any issues with an order without ever leaving Zendesk.
Happy agents, make happy customers
Directly view real-time order, shipping and payment transaction status to help your customers quickly. Pin order details to a support ticket to ensure that as any order is revisited or issue is escalated that you avoid having to search for the same information over and over again.
Avoid the dreaded "swivel chair" in having agents re-enter data across multiple systems to helping customers with their most common needs.