Zendesk...meet Commerce!
Commerce at your fingertips
Quickly access customer order history, search and lookup orders by email address, and sort/filter orders in real-time to quickly find what your customer needs help with.
Put hundreds of orders directly in the hands of your agents to be able to understand past customer purchase behavior and easily help them resolve any issues with an order without ever leaving Zendesk.
Happy agents, make happy customers
Directly view real-time order, shipping and payment transaction status to help your customers quickly. Pin order details to a support ticket to ensure that as any order is revisited or issue is escalated that you avoid having to search for the same information over and over again.
Avoid the dreaded "swivel chair" in having agents re-enter data across multiple systems to help customers with their most common needs.
From cost center to profit center
Get started today with our Starter support functionality and then easily upgrade any time to our Professional or Enterprise plans to quickly enable enhanced features including rapid re-order. Provide secure, modern PCI-compliant customer order on-behalf and turn your customer support function into a new stream of revenue generation.
Complex Integrations Made Simple
Bring together your best-in-class Service Platform with the world's leading Commerce Platforms, Payment Gateways and Shipping Solutions. We make the complex simple and allow you to focus on providing better customer experiences rather than wasting time and money integrating complex systems.
Platform agnostic to grow with you from day 1 to day 100.