Performance Enhancements 🚀

This new release marks another major step in our overall efforts around performance optimization - including a key focus around initial load. We understand the importance of speed and reliability, and are committed to delivering the best possible performance for our users. This is the latest in a series of enhancements to further improve agent experience and general performance!

For customers using the agnoStack Pinned Order capabilities, Orders Watchlist functionality, as well as for brands who are leveraging our industry-leading multi-site/multi-store capabilities - we have significantly improved initial load time as improved speed when loading additional tickets or switching between them.

We will continue making regular updates to application speed and anticipate an upcoming release having another major step change in loading times before the end of the year - to ensure we help best prepare for "return season" after holiday peak.

New Add-On Provider - Trustpilot

In our continuous effort to enhance the agnoStack Provider ecosystem, we're excited to announce a noteworthy new "Add-On Provider" available for Early Access. We have now added support for customers using Trustpilot as their Reviews platform.

This initial EAP version allows an agent to easily Generate Business Review Invitations and share to a customer directly within the agnoStack Customer Insights view. This is the first of several upcoming releases of functionality related to Trustpilot.

Commercetools Refund Reasons/Notes

We have updated our commercetools integration to add support for our advanced Refund Reasons/Notes functionality to ensure that data is captured within commercetools on the related refund transaction.

CRITICAL Bug Fix - Add Products To Cart

This release includes a small, but critical fix to restore the ability to add products to cart for retailers with specific catalog/product configurations. If you continue to experience any issues related to our Product Share and/or CartCollab^SM functionality, please contact support@agnostack.com right away and we can help troubleshoot what may be going on.

Bug Fix - Klaviyo Marketing Opt-In

We have fixed a bug that was temporarily disabling the ability for an agent to toggle marketing actions for Klaviyo. This is related to our recent major update Klaviyo Enhancements which included adding our "Actionable Insights" capability to Klaviyo - allowing agents to easily update marketing opt-in/opt-out without ever leaving Zendesk.

Bug Fix - Shopify Product Search

This release fixes a minor bug related to directly searching for catalog products by ID, SKU, name, etc when attempting to share with a customer while the catalog was being loaded.

agnoStack maintains some of the Top Rated Zendesk Apps, providing the leading Zendesk eCommerce connector to retailers of all sizes, helping to improve overall post-purchase customer experience. This release underscores our commitment to continually enhance our platform to meet the evolving needs of our users. We look forward to seeing how these new features and improvements help streamline your operations and enhance customer satisfaction.