The Zendesk Support for commercetools connector by agnoStack provides the industry's best unified commerce support experience. From the smallest to the largest retailers, agnoStack helps your business grow rapidly, providing tailored functionality for eCommerce customer service.
Whether your eCommerce business is just starting or if you're a well established billion dollar retailer, agnoStack's commercetools only commercetools by agnoStack or multi-platform agnoStack Commerce solution works to connect your commercetools store with a dynamic integration between Zendesk Support ticket data and commercetools eCommerce data.
Display accurate customer information from commercetools like order history, shipping information, billing information, and more - directly alongside Zendesk Support tickets in the right sidebar. Grant your support agents immediate access to the customer information they need in order to provide the most convenient and fluent support experience possible.
With the agnoStack Zendesk commercetools connector, you can access your commercetools data inside your Zendesk suite, where agents can directly view real-time order, shipping, and payment transaction status. Support agents can even pin order details to a support ticket to avoid searching for the same information multiple times as well as directly process refunds and complete direct order capture and rapid re-order.
Accessing all of these features in one unified support solution, allows your agents to improve customer satisfaction and significantly enhance your overall post-purchase experience. Learn more about connecting your commercetools store to Zendesk to improve your post-purchase experience.
Is your business rapidly growing? Do you have significant seasonality in your support staff? Do you need the industry's best post-purchase support tools to scale a rapidly growing Commerce business with a limited support staff?
agnoStack's flexible pricing scales with you up and down by the month - use Zendesk's built-in groups and roles to only pay for agents configured to use the plugin each month. Initiate changes to your Subscription Tier directly within the plugin and all agents will be immediately configured without any extra installation processes!
We are continually adding new features to our platform, introducing updated releases every few weeks with additional functionality.
Our new Advanced Macros, Order Modifications, and Shipping Refunds are just a few of the many features that launched to support your commercetools and Zendesk Integrations recently! Updates are available instantaneously to all agents as soon as we send them live - no need to install anything, just to keep you agnoStack subscription active.
agnoStack provides one of the Top Rated Zendesk Apps including the industry's best Zendesk Commerce customer support functionality.