Frequently

asked questions.

Extend and Customize Zendesk

Unlock the full potential of your Zendesk experience with our latest innovation — Extended Data and Advanced Integration powered by Elastic Path Composer or Zendesk Custom Objects. This groundbreaking solution empowers retailers to extend agnoStack's Customer Insights, Order Insights, and Advanced Timelines with your own data from internal systems or additional providers not directly supported by agnoStack.

Through our new Integration Providers with Elastic Path or Zendesk Custom Objects, you can now surface custom data to agents including Order Metadata, Order Insights, Order Timeline Events, Customer Metadata, Customer Insights and Customer Timeline Events at no additional cost to agnoStack subscribers!

NEW  BigCommerce, Magento2 and commercetools Standalone Apps

Read about our new BigCommerce, commercetools and Adobe Commerce/Magento 2 Standalone Apps featuring single click installation.

Personalized Watchlists!

Eliminate switching between tabs to view the details of orders with our Orders Watchlist, a fullscreen dashboard feature. Our Orders Watchlist feature allows agents access to their Saved Orders for any tickets they are tracking.

In addition. we've further enhanced our fullscreen Watchlist view after after tremendous excitement from the initial launch to now also allow agents to create a dashboard of saved customers to their own personalized Customers Watchlist.

Orders can be saved or unsaved to the dashboard directly from the Order Detail screen.

Saved orders on your Orders Watchlist are accessible through the agnoStack icon in the left-hand navigation bar. Orders Watchlist is available for customers on our Premium and Enterprise Tiers.

Advanced Macros

Our single most frequently requested feature has finally launched!! With agnoStack's new Advanced Macros, agents can now create and save personalized responses with dynamic placeholder data directly from your commerce, shipping and payment systems.

This is directly included for customers using our Premium and Enterprise Tiers (and also as an optional Add-On Feature Set for all other customers).

Enterprise  Tier is now Generally Available

We're officially announcing Shopify, BigCommerce, Adobe Commerce/Magento 2, commercetools and Elastic Path/Moltin support for our Enterprise Tier including Order Creation, Order Modification, Rapid Re-Order and more! We now have full support on BigCommerce and Shopify for our new CartCollab^(SM) functionality allowing agents to seamlessly collaborate with customers to improve their checkout experience.

New WooCommerce integration!

agnoStack is proud to add WooCommerce integration for our Starter and Professional tiers. This includes real-time Payment Status, Shipping Status, Order Search, Order History, Order Details, and much more!

Magento 1 Extension 3.0.0

We heard from many of our Magento 1 (Adobe Commerce) customers regarding a number of issues found within Zendesk's Magento 1 Extension (incorrect/missing order address, sporadic missing customer data, lack of order item quantities, etc.).

Our engineering team has been working in concert with Zendesk to ensure a smooth transition as we take over support for the Extension and we're excited to announce that as of September 7, agnoStack has officially taken over the Extension from Zendesk.

agnoStack is committed to supporting Magento 1 customers for as long a they'd like to remain on M1, but please be sure to update your Extension to version 3.0.0 today to ensure you are running the latest version. This will fix several core issues at no additional cost!

To learn more and see it in action, you can sign up direct within the Manage Your Account link inside of the plugin (after upgrading to the latest 3.0.0 version of the Magento Extension) and/or schedule a demo any time. Pricing and feature details are available at: https://agnostack.com/pricing.