Now Introducing Dark Mode

We are thrilled to announce full Dark Mode support across every agnoStack location within Zendesk - including the Sidebar, Ticket Editor, Top Navigation, and Fullscreen experiences.

Following Zendesk's introduction of dark mode to the Agent Workspace, agnoStack now automatically adapts to whichever appearance an agent has selected. There is nothing to configure and no separate setting to manage - agents who prefer a darker workspace will now see agnoStack render seamlessly alongside the rest of Zendesk.

General Performance Updates

This release also delivers substantial performance gains across the entire agnoStack platform, built on a significant modernization of our underlying framework.

agnoStack is now meaningfully faster throughout - across initial load, order and customer data retrieval, and navigation between tickets and screens. These improvements apply automatically across every tier and every supported Commerce Platform. This is the latest in a series of enhancements to further improve agent experience and general performance!

VTEX Commerce

Announcing general availability of our VTEX Commerce Provider! First introduced as a Beta/Early Access integration, VTEX is a cloud-native commerce platform supporting the front-end shopping experience, core commerce services, and deep order management capabilities for organizations operating across multiple channels, stores, and languages.

VTEX retailers now have the complete set of agnoStack capabilities included through our Professional Tier - spanning full customer and order history, detailed order and line-item data, real-time payment and shipping status with tracking, and the advanced customer/order search and Order Timeline capabilities agents depend on throughout the post-purchase experience.

The VTEX Commerce Provider is available today for retailers up to our Professional Tier.

Zoho CRM Provider

This release also adds another important addition to the growing Add-On Provider ecosystem with support for Zoho CRM as a new CRM Provider.

Within agnoStack's Customer Insights, agents now see the matching Zoho CRM Contact alongside their Commerce data - including Account, title, location, Email Marketing status and tags - along with their Campaigns, Cases and Deals. Zoho Notes, Cases and Campaign activity also appear in our Customer Timeline, giving agents the full picture without leaving the ticket.

The Zoho CRM Provider is available for brands on our Premium Tier (and above) as a free additional connector.

Magento 2/Adobe Commerce - Order Attribution

This release extends agnoStack's Cart and Order Attribution capabilities to retailers running Adobe Commerce (Magento 2).

Carts and Orders created through agnoStack are now automatically attributed to the agent who created them, and any Re-Order initiated from an existing Order is linked back to that original Order - giving retailers clear visibility into which orders their support team influenced.

Cart Attribution for Adobe Commerce is available as part of our Enterprise Tier.

Submarine Subscriptions Enhancements

Building on the recent launch of our Submarine Subscriptions Integration, agents can now apply discounts directly to a customer's existing subscription.

Discounts can be applied to upcoming subscription orders as either a fixed amount or a percentage, and agents can also apply free shipping discounts - making it far easier to resolve retention conversations and honor goodwill gestures without ever leaving the support ticket.

This capability is available today for retailers on the Premium Tier and above using Shopify with Submarine for subscription management.

Search Products By Child SKU

We have resolved an issue with Product Catalog Search affecting searches performed against a child product's SKU. In certain cases, searching by a variant-level SKU returned no results even where a matching product existed. Variant SKU searches now resolve correctly to the associated product.

BigCommerce Updates

Partially Paid Order Refunds: This release fixes an issue affecting refunds for BigCommerce orders that were partially paid using a Gift Card or Store Credit. In some cases the calculated refund amount was preventing the refund from being processed. Refunds on these orders now complete as intended.

Shipping Fees: We have expanded support for the full range of shipping fee types available within BigCommerce - including handling charges that can be added on top of a shipping rate. Agents now see the complete shipping cost breakdown on an order, giving them an accurate picture when answering questions about what a customer was charged.

Adobe Commerce - Order Status Updates

We have also improved how order changes are reflected for retailers using Adobe Commerce (Magento 2). After refunding or cancelling an order, the updated status and refund details are now surfaced automatically, without requiring agents to manually refresh the order.

Shopify Tax Inclusive Pricing

For retailers using Shopify with tax included in line item prices, this release corrects discrepancies in how line item and tax totals were displayed. Order totals now render accurately across these configurations.

Subscription Provider Configuration

Last, but not least, we have corrected an issue affecting the configuration screen for agnoStack's Subscription Providers, including Recharge, OrderGroove, Stay.ai, PayWhirl, and Submarine. In certain cases these providers' configuration details were not displaying as active, making it difficult for administrators to review or update their settings. All Subscription Provider configuration now displays and can be managed as expected.

agnoStack API - Zendesk AI Support

We are incredibly excited about what is coming next - the agnoStack API.

The new API will give retailers a single, secure way to configure Zendesk AI Agents with direct access to data from across their entire retail back-office - the full agnoStack provider ecosystem, spanning Commerce, Payment, Shipping, Loyalty, CRM, Marketing and beyond. Rather than building and maintaining individual integrations, retailers get one unified path to the operational data their AI Agents need to resolve customer issues end to end.

To request to join the Early Access Program (EAP), please contact support@agnostack.com.