We are thrilled to announce agnoStack's latest experience innnovation - CartCollab. An entirely new way for agents to share carts and collaborate with customers to support their checkout experience.
Orders can be complex and some customers just need a little bit of extra help to complete their purchase. CartCollab allows agents to quickly create new carts, modify existing carts - adding/removing items, and enter or modify shipping and billing information.
Agents can the cart with the customer directly from Zendesk and allow customers to finalize the checkout process and complete payment themselves.
This new feature is available today, exclusively on our Enterprise Tier at no additional cost.
We have now enhanced our Shipping Status module to bring back all shipments for an order allowing us to now display detailed, real-time shipping status for all shipments on an order.
Depending on the shipping provider and commerce platform combination, detailed shipping status may include real-time estimates, history and/or tracking links. The shipping information can be quickly shared with the customer using our Ticket Snippets functionality for anyone using our Premium Tier and above.
Whether you are using direct access to shipping carriers or leveraging a shipping aggregator, we now display all available shipping information for each order.
This functionality is available today to all customers using our Professional Tier and above at no additional cost.
We've had great feedback on our new Advanced Order Timeline, and have now added three new features to make it even more powerful.
Earlier this month we launched our new Professional Tier for customers who were running Magento 1 stores, including some much anticipated modifications to the Magento 1 Extension for Zendesk. We have just released an important update to the Extension, fixing some vulnerabilities in 3.0.0 and earlier, as well as a bug fix related to viewing orders which have yet to be shipped. The new version 3.0.1 of the Extension should now be installed by all customers using Magento 1.
Fixed new Advanced Customer Search to resolve a bug when searching for customers on a New Ticket screen.
Updated Add To Cart Panel and Duplicate Order functionality to support advanced product types including Bundles and Groups as well as Configurable types.