In partnership with Zendesk, we are incredibly excited to announce the latest application in the agnoStack lineup.
agnoStack enhances Zendesk's integration much deeper into Shopify to add significant additional capabilities for retailers of all sizes. We also bring our unparalleled capabilities for brands running multiple storefronts to provide a single unified view of customer behavior directly to your agents without ever leaving Zendesk.
This new standalone Shopify Premium for Zendesk application includes all of our rich Zendesk Commerce functionality including: Order Search, Advanced Gift Card Management, Order Insights, Multi-Tender Refunds, Integrated Customer Insights, Advanced Macros, Integrated Reminders, Order & Customer Watchlists, CartCollab(SM) - and much much more.
agnoStack's post-purchase engine helps retailers of all sizes ensure that their customer experience after purchase matches the incredible products they sell and the stores they sell them on. Drastically improve your agent efficiency while ensuring your customer's have amazing experiences that turn them into loyal repeat purchasers.
Our standalone Zendesk Shopify Premium plugin provides significant additional functionality far beyond any of the other solutions available today. It supports all of the amazing functionality of the agnoStack Commerce application with an even easier dedicated signup and setup process!
The Shopify Premium for Zendesk integration by agnoStack allows agents to quickly search for customers by email, name or phone number as well as easily save/pin an order to a tikcet and to access rich order details including real-time shipping updates and payment status as well as detailed line items product information. Easily allow your agents to process both full order, as well as item level and partial refunds, without ever leaving Zendesk. Your agents will have the ability to do incredibly fast, real-time searching, sorting and filtering of order history to rapidly locate any order a Customer needs support with as well as see detailed Customer Insights.