Frequently
asked questions.

    Announcements & Releases

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    Introducing...Personalized Watchlists!

    Eliminate switching between tabs to view the details of orders with our Orders Watchlist, a fullscreen dashboard feature. Our Orders Watchlist feature allows agents access to their Saved Orders for any tickets they are tracking.


    In addition. we've further enhanced our fullscreen Watchlist view after after tremendous excitement from the initial launch to now also allow agents to create a dashboard of saved customers to their own personalized Customers Watchlist.


    Orders can be saved or unsaved to the dashboard directly from the Order Detail screen.


    Orders Watchlist - SmallOrders Watchlist - Medium

    Saved orders on your Orders Watchlist are accessible through the agnoStack icon in the left-hand navigation bar. Orders Watchlist is available for customers on our Premium and Enterprise Tiers.



    Brand New Onboarding Experience!

    In addition to creating new fullscreen experiences for both Saved Orders Watchlist and Advanced Reminders, we have also now updated our Onboarding/Manage Your Account screen into an expanded fullscreen experience available via the main Zendesk left navigation. This allows us to surface more information about agnoStack as well as detailed instructions at each step of the configuration process!


    Fullscreen Overview
    Fullscreen Configuration


    Advanced Macros

    Our single most frequently requested feature has finally launched!! With agnoStack's new Advanced Macros, agents can now create and save personalized responses with dynamic placeholder data directly from your commerce, shipping and payment systems.


    This is directly included for customers using our Premium and Enterprise Tiers (and also as an optional Add-On Feature Set for all other customers).


    Advanced Macros


    Enterprise  Tier is now Generally Available

    We're officially announcing Shopify, BigCommerce, Adobe Commerce/Magento 2 and ElasticPath/Moltin support for our Enterprise Tier including Order Creation, Order Modification, Rapid Re-Order and more! We now have full support on BigCommerce and Shopify for our new CartCollab(SM) functionality allowing agents to seamlessly collaborate with customers to improve their checkout experience.


    Enterprise Tier & CartCollab


    New CommerceTools and WooCommerce integrations!

    agnoStack is proud to add WooCommerce as well as CommerceTools integration for our Starter and Professional tiers. This includes real-time Payment Status, Shipping Status, Order Search, Order History, Order Details, and much more!




    Magento 1 Extension 3.0.0

    We heard from many of our Magento 1 (Adobe Commerce) customers regarding a number of issues found within Zendesk's Magento 1 Extension (incorrect/missing order address, sporadic missing customer data, lack of order item quantities, etc.).


    Our engineering team has been working in concert with Zendesk to ensure a smooth transition as we take over support for the Extension and we're excited to announce that as of September 7, agnoStack has officially taken over the Extension from Zendesk.


    Shipping StatusPayment StatusOrder Timeline

    agnoStack is committed to supporting Magento 1 customers for as long a they'd like to remain on M1, but please be sure to update your Extension to version 3.0.0 today to ensure you are running the latest version. This will fix several core issues at no additional cost!


    To learn more and see it in action, you can sign up direct within the Manage Your Account link inside of the plugin (after upgrading to the latest 3.0.0 version of the Magento Extension) and/or schedule a demo any time. Pricing and feature details are available at: https://agnostack.com/pricing.

    Learn more about agnoStack!