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    Monday Apr 24, 2023


    Introducing Zendesk 'AI for Commerce'

    agnoStack is proud to announce the launch of Zendesk 'AI for Commerce', powered by OpenAI's advanced ChatGPT technology. This revolutionary new tool allows eCommerce support agents to provide faster, more personalized assistance to customers, improving their overall post-purchase experience.

    The new 'AI for Commerce' functionality is available to all agnoStack customers via a free Add-On provider for brands subscribed to our Premium or Enterprise tier.

    It offers an incredible range of benefits to Commerce support agents that make adopting AI so simple it feels like magic! The new AI for Commerce solution adds the ability to translate and localize Advanced Macros (and adjust tone/sentiment/content length), as well generate new Contextual Instant Replies personalized with information on the customer and their order data.

    New Add-On Provider - LoyaltyLion

    After many customer requests, we are excited to announce the addition of a new Add-On Provider to our integrations list. Today we are adding support for LoyaltyLion as a new Loyalty Provider!

    Our Premium Tier unlocks tremendous increased efficiency for agents - including our Customer Insights feature which enables displaying enhanced customer data from the above Add-Ons (and many others) which are all available as free additional connectors when managing your account.

    New Features

    Bi-Directional Tag Sync

    We have now added support to be able to easily sync data directly to and from your Zendesk Ticket Tags via your commerce platform's Customer or Order Tags.

    Tag syncing has been one of our most requested features as it allows Zendesk tags to easily be added to a Customer or Order in your commerce platform or to be able to easily associate commerce tags to a Zendesk ticket to enable easy reporting, agent assignment, routing and/or custom views.

    The new bi-directional tag synchronization screen allows you to easily see current commerce related tags side by side with current ticket tags to allow you to choose which ones you'd like to add as well as which direction you'd like to sync.

    We have been in EAP with this functionality for the last few months and are excited to finally make it generally available!

    This functionality is now enabled by default for customers using our Premium as well as Enterprise tier without requiring any additional configuration.

    Bi-Directional Tag Sync


    commercetools - Enhancements & Updates

    Order Timeline - commercetools

    We've made a series of updates to our commercetools integration, including adding support for our Advanced Order Data and Advanced Customer Data. This is now availble to customers subscribed to our Premium Tier via the "Metadata Package" as an Add-On.

    We have also enhanced event details and included events for commercetools customers on our Advanced Order Timeline.

    In addition, we now have support for Advanced Refunds (adding partial and custom refunds) via an Add-On Package for customers on our Professional and Premium Tiers.

    Last but not least, we fixed a minor bug related to refunds (showing duplicates for retailers with split authorization and capture).

    Stay tuned for additional upcoming updates to our commerctools integration - including support for our Enterprise Tier!

    Platform Specific Status Colors

    We have enhanced our existing status colors on all badges to better reflect the color scheme from your Commerce platform even within our Orders List view.

    This can be incredibly powerful if you are supporting multiple stores or platforms in a single unified view to more easily distinguish between stores - and to help agents on a single platform more easily recognize status colors native to the commerce platform.

    Status Bagdge - Platform Specific Colors

    Shopify Returns Management

    We will be introducing Returns Management via an EAP, beginning shortly with customers on our Enterprise Tier who are using Shopify as their eCommerce platform. To request to join the EAP, please contact support at

    Learn more about the latest 5.8.0 release as well as other upcoming features by scheduling a demo!

    Learn more about agnoStack!

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