Zendesk 'AI For Commerce'
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Monday Apr 24, 2023

Zendesk 'AI for Commerce'

agnoStack is excited to announce the new Zendesk AI for Commerce solution, further enhancing Zendesk's push into AI with natively integrated eCommerce capabilities.

Miami Beach, FL, USA - April 24th, 2023 - agnoStack, provider of the world's first platform-agnostic, omnichannel commerce solution built natively on Zendesk, is announcing the general availability of the new "AI for Commerce" capability for our Zendesk eCommerce Support solution. With AI for Commerce, support agents can access the power of OpenAI's machine learning and ChatGPT's natural language processing to quickly and easily respond to customer order inquiries in an agent-friendly experience that is so simple it feels like magic.

agnoStack seamlessly connects all of the major eCommerce platforms with Zendesk (including Shopify, commercetools, BigCommerce, Adobe Commerce/Magento, WooCommerce and more), providing un-paralleled capabilities to help brands grow faster and improve their customer's post-purchase experience. Zendesk (NYSE: ZEN) is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.

"AI has become an essential tool for customer service, and we're thrilled to be able to enhance this cutting-edge technology for eCommerce retailers," said Adam Grohs, CEO of agnoStack. "With Zendesk AI for Commerce, support agents can work more efficiently and provide a better end-to-end experience for their customers without even needing to understand what AI means."

With just a few clicks, customer service reps can now have quick access to:

  • Generate Contextual Instant Replies based on Customer Data, Order History and Order Details
  • Translate and localize Advanced Macros and adjust sentiment/tone/length
  • Automatically create (and save) new versions of contextual templated replies
  • ...and much much more

"AI for Commerce is just the beginning," noted Rob Bowers, CTO of agnoStack. "We're constantly working to improve our product and bring new innovative features to market that help our customers deliver better customer experiences post-purchase. With this first of our upcoming AI features, our customers can stay ahead of the curve without needing to understand all of the complexity surrounding AI."

For further questions or to learn more about the new plugin, please contact agnoStack via: info@agnostack.com or schedule a demo.

About agnoStack Located in Miami Beach, FL, agnoStack is an innovation-focused SaaS product company bringing the next generation of omni-channel commerce support experiences to brands large and small. We believe the world's leading brands know that customer experience runs from initial contact through to dealing with service issues in an exceptional fashion as great as any initial purchase. For more information please visit www.agnostack.com.

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