ShipperHQ Launches Zendesk Integration with agnoStack
Press Release

Share via

Monday, August 23, 2021

ShipperHQ Launches Zendesk Integration with agnoStack

agnoStack is excited to announce our new ShipperHQ integration to Zendesk, bringing their revolutionary Shipping Insights to the Customer Service space.


Chicago, IL, USA - August 23th, 2021 - agnoStack, provider of the world's first platform-agnostic, omnichannel commerce solution built natively on Zendesk, is announcing our new partnership with ShipperHQ and the general availability of the direct ShipperHQ integration into Zendesk. This new partnership brings ShipperHQ's Shipping Insights into agnoStack to provide comprehensive shipping quote information directly into the agent support experience.


ShipperHQ provides a revolutionary platform to easily control complex shipping logistics by letting retailers fully customize shipping rules, find accurate rates, calculate delivery days, manage multiple fulfillment centers, and more. The Shipping Insights, powered by ShipperHQ, allow agnoStack to retrieve shipping quotes for orders placed through eCommerce stores including BigCommerce, Shopify and Adobe Commerce/Magento 2 to allow retailers to even further improve their customer's post-purchase experience. ShipperHQ serves as a single source of truth for shipping logistics, allowing businesses to ship with confidence.


agnoStack's collaboration with ShipperHQ provides the next generation pre-purchase through post-purchase experience by empowering eCommerce businesses with a comprehensive shipping strategy and customer support platform. "agnoStack has significant customer overlap with ShipperHQ, and we're incredibly excited to launch our partnership to allow retailers using both platforms to get even more out of their combined toolset" noted Adam Grohs, Founder and CEO at agnoStack.


This partnership will not only allow retailers to unlock Shipping Quotes functionality today, but evolve to further enhance both the checkout as well as returns processing workflow.


ShipperHQ’s long-standing partnership with Magento began with the launch of its WebShopApps Extensions in 2008, which were built to address a variety of different shipping variables that impact a merchant’s ability to serve customers; ShipperHQ quickly became the go-to shipping extension provider for the Magento ecosystem. Both agnoStack and ShipperHQ have deep connections with Commerce platform including Adobe/Magento, BigCommerce and Shopify.


After formalizing the Magento 1 end of life, Zendesk has entrusted agnoStack with their Zendesk/Magento Integration as of September 7, 2020. Two days later the same year, on September 9, 2020, ShipperHQ became an Adobe Accelerate Partner giving merchants full control of their online checkout to custom tailor the rates and delivery methods that appear for individual purchase scenarios.


The new ShipperHQ integration with agnoStack is now available as part of the direct installation via the Zendesk Marketplace. For further questions or to learn more, please contact agnoStack via: info@agnostack.com or schedule a demo.


For instructions on walking through the setup and configuration, please see: https://agnostack.com/faqs/setup-onboarding/select-add-ons.


About agnoStack

Located in Chicago, IL, agnoStack is an innovation-focused SaaS product company bringing the next generation of omni-channel commerce support experiences to brands large and small. We believe the world's leading brands know that customer experience runs from initial contact through to dealing with service issues in an exceptional fashion as great as any initial purchase. For more information please visit www.agnostack.com.


About ShipperHQ

ShipperHQ helps eCommerce merchants align the checkout experience on their website to their own unique products and customers. Easily manage all carriers in one place with integrations from 50+ parcel and LTL freight providers. Configure shipping rules, discounts and promotions that affect rates and delivery options across the board or for a given checkout scenario. Be upfront about delivery dates, get charged the correct last-mile fees and improve shipping margins by automating how packages are selected for orders. Learn more at: shipperhq.com.

Learn more about agnoStack!