Bigcommerce Ordergroove MetafieldsSync Subscription Data
BigCommerce Ordergroove Metafields
agnoStack's Ordergroove integration brings subscription details - including plan status, renewal dates, shipment history, etc. directly into your Customer Insights and Order Detail screens within Zendesk. Agents can fully manage subscriptions for a BigCommerce store without leaving agnoStack - improving support efficiency and accuracy.
Ordergroove does not add natively identifiers to BigCommerce orders that would indicate which subscriptions belong to each order (or which orders contain subscriptions). To address this, you can push customer identifiers directly onto orders as BigCommerce Metafields to enable richer functionality with agnoStack. While agents can still find full subscription data within the Customer Insights module, adding the Metafield ensures that all Ordergroove public IDs appear on the Order record itself, providing a smoother support workflow.
To properly display the data on the Order detail screen in agnoStack, it's important that a newly created custom Order Metafield is created that matches the following schema:
{
"permission_set": "read",
"namespace": "ordergroove-metadata-system",
"description": "Ordergroove Subscription",
"key": "ordergroove_subscription_id",
"value": "123, 456" // comma separated list of Ordergroove subscription "public_id"
}
Example - Make.com Scenario
We have packaged this logic into a pre-configured Make.com Scenario (available by emailing support@agnostack.com) that:
- Listens for new or updated BigCommerce orders
- Retrieves the associated Ordergroove subscription public IDs
- Constructs the JSON Metafield payload
- Upserts the Metafield back into BigCommerce
Email support@agnostack.com to obtain the same custom Scenario template file along with import instructions and we'll help you get up and running in minutes.
Whether using Make.com, Zapier, AWS Lambda, custom middleware, or other approach - syncing the ordergroove_subscription_id Metafield into your BigCommerce Orders delivers instant subscription context to your support team within Zendesk via the agnoStack platform. If you prefer to use another integration platform or approach, the same pattern applies in any tool or custom code:
- Trigger on new or updated orders
- Retrieve subscription public_id(s)
- Build the JSON Metafield
- Upsert via the BigCommerce API
If you have any trouble and/or want assistance setting this us, feel free to contact us at support@agnostack.com or Schedule a Call to learn more.