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    Tuesday Apr 4, 2023

    New Features

    Macro Snippets - Product Catalog

    Our Macro Snippets toolbar just got a major upgrade! Support agents can now quickly search the product catalog and easily insert product images and links into ticket replies, making it easier than ever to provide top-notch customer service.

    This game-changing functionality is available on our Premium or Enterprise tier, and initially for brands running on Shopify or BigCommerce, with support for more commerce providers coming soon.

    Macro Snippets - Product Catalog


    Shopify Checkout - Free Shipping Option

    We're always looking for ways to make the checkout experience smoother for your agents, and we've done just that with our option to add Free Shipping for customers using Shopify as their eCommerce platform. Support agents can now atomically add this option during checkout, providing a more seamless experience from start to finish. In order to enable this feature, it must be selected during the plugin configuration process.

    Bug Fix: Shopify Order ID prefix/suffix

    We take pride in providing our agents with the best possible experience, which is why we've addressed minor display issues related to custom order prefixes and suffixes in Shopify. You can rest assured that orders will be displayed accurately, every time.


    Bi-Directional Tag Syncing

    We will soon be releasing a new feature that allows for seamless syncing of tags between Zendesk and your commerce platform. This will provide agents a way to effortless share tag data between the two platforms with minimal effort. To learn more, please contact support at

    Shopify Returns Management

    As we continue to enhance our Enterprise offering for Shopify customers, we are excited to have officially begun development to incorporate the much anticipate Shopify Returns Management capabilities into the agnoStack platform.

    This will allow for support agents to fully manage the lifecycle of a Return directly inside of Zendesk, including viewing of Returns data as well as the creation and modification of new and existing Returns.

    We will be introducing Returns Management in an EAP, beginning shortly with customers on our Enterprise Tier who are using Shopify as their eCommerce platform. To request to join the EAP, please contact support at

    Customizable Cart Items

    As we continue to enhance our Enterprise offering, we will also be releasing an update to our checkout experience which allows for the creation of customizable cart items. This will include options for custom names, prices as well as shipping options.

    Certain functionality will vary depending on commerce platform capabilities. To learn more (or request access to our upcoming EAP), please contact support at

    Learn more about the latest 5.7.0 release as well as other upcoming features by scheduling a demo!

    Learn more about agnoStack!

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