Release Number

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    Wednesday May 12, 2021

    New Features

    Add/Delete Order Items

    Building on our recent modify order update in Release 3.3.0, agents now have direct access to add and delete line items on unshipped orders from the Order Detail screen without ever having to leave Zendesk!

    This feature is available today for customers using either Shopify or BigCommerce.

    Order "Balance Owed"/"Balance Due"

    Tracking how much is owed or due for an order just got simpler. Balance amount is now displayed at the bottom of the Order Detail screen when a customer "owes you" or when "you owe" a customer a balance/credit.

    A future/upcoming release will also add the ability to take action on the Order Balance - directly issuing credit and/or allowing your agents to capture outstanding payments.

    These features are both available for customer's using our Premium Tier and Enterprise Tier at no additional cost!

    Add/Delete Order Item


    Shippit - BigCommerce Integration

    Shippit integration with BigCommerce is now working directly within the agnoStack plugin. Shippit supports Australia's leading carriers Fastway, Couriers Please, TNT and DHL. For customers using on our Professional Tier and above, who are using Shippit and BigCommerce, you should now see tracking links directly accessible from the Order Detail screen.

    Filter Orders

    Orders Filter & Search

    A small tweak, but a huge feature! We're making a usability improvement to one of our most commonly used features - for our Professional Tier and above customers.

    A search button will now appear inside of the Filter Orders dropdown when no matching orders are found for the active ticket/customer. Agents can now search for that order number across customers without leaving the Filter Orders dropdown.

    Shipping Line Item Refunds

    We continue to maximize your agents' productivity without leaving Zendesk. We've now added the ability to directly refund the Shipping line item for an order as easily as you can refund any existing line item.

    Order Refunds

    We fixed two minor errors related to order-level refunds:

    1. The first fixes an issue where refunding of the final line item was being prevented on certain orders. This should now be resolved, but if you are seeing any other line item refund related issues, please let us know right away.
    2. For customers running Adobe Commerce Cloud/Magento 2, we've fixed an error when issuing a Full Refund that was intermittently not including the Shipping Line Item depending on the contents of the order.

    BigCommerce - Store Credit Purchases

    We fixed a small issue for BigCommerce customers related to calculated order totals for purchases made using full or partial Store Credit. The order details should now show all traditional captured payments as well as Store Credit payments as part of the order total.

    Learn more about agnoStack!

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