This is one we've been waiting a long time to share! After numerous requests from customers running Magento 1 (and planning to do so for the foreseeable future), we want to reiterate that not only are we committed to continuing our support, BUT we're also continuing to innovate.
We are officially taking over support from Zendesk for the existing Magento 1 Extension. The primary driver for this is to ensure we are able to continue to enhance our Magento 1 support and add features/support additional tiers.
The new Professional tier will be available within coming weeks. To learn more in the interim, please reach out to schedule a demo.
We've added a new dynamic savings caculator to our pricing page to help in comparing various tiers or to see how pricing is affected the numbers of agents in your organization.
We're excited to announce our initial private BETA pilot for customers using Shopify. This extends our existing agnoStack support across other platforms and includes our Stater, Professional as well as Premium Tiers (Enterprise coming soon).
We fixed a small error for customers using our Premium tier on BigCommerce where certain item-level and full order refunds were not going through properly (related to SKU format).
Our Order Details panel has been updated to now display any taxes applied to an order when the initial customer purchase was made.
Our Enterprise Tier "Add To Cart" functionality has been improved to allow adding multiple products to a customer's cart at once. This adds significant speed and usability improvements to the agent experience while doing an "order on behalf of".