Release Number

  • 1.5.0
  • 1.4.0
  • 1.3.1

Friday, February 14, 2020


Introducing support for BigCommerce!

We are incredibly excited to announce support for customers using BigCommerce as their eCommerce platform! The new provider is available today and supports using a built-in Shipping Provider, making use of the shipping configuration you've already set up in BigCommerce. It currently supports our Starter and Professional subscription tiers, with upcoming support soon to be released for our Enterprise tier.

For instructions on how to configure your BigCommerce integration with agnoStack, please click the logo below or visit our FAQ at:

This new agnoStack integration replaces the existing BigCommerce for Zendesk Support plugin developed by Zendesk and Presence Group that is being sunset and will soon be removed from the Marketplace. The new app can be installed side-by-side with the existing plugin to ensure all is working properly before disabling and removing the previous app.

New Features

Order Timeline (BETA)

For customer's who are using the new Zendesk Sunshine Events framework, we have added exciting new functionality for an agent to be able to quickly view all events related to an order they are helping a customer with.

To learn more about our Order Timeline functionality, please contact us at

(NOTE: This functionality requires at a minimum a subscription to our Professional tier)


Filter Orders

Updated Orders List screen to enhance the filter functionality to find any orders that contain the value entered in the filter field.

Preselected/Inherited Providers

Added support to the Setup/Configure Your Providers screen to allow inheriting configuration data for Payment & Shipping Providers from the corresponding defaults for each speficic Commerce Provider.

Learn more about agnoStack!