Frequently
asked questions.

    Configuring Stripe

    Stripe is available as a Commerce Provider within the agnoStack plugin and supports using a built-in Shipping Provider, making use of the shipping configuration you've already set up in WooCommerce. It currently supports up to our Premium subscription tier.


    After you've installed the agnoStack app, upon opening any ticket within Zendesk, you will be prompted (as an admin) to Configure Your Account.


    (NOTE: You can return to the Configure/Manage Your Account Screen at any time as and admin to modify your settings or subscription settings)


    Stripe Dashboard

    If you already have API credentials mentioned below, you may enter them in the agnoStack configuration screen. Otherwise, you can obtain these values by performing the following steps:


    From your Stripe dashboard, navigate to the API Keys screen by selecting Developers > API Keys from the left-hand navigation menu.


    You will then be presented with your credentials. You will need to obtain both the Public Key (i.e. Publishable Key) and the Secret Key. Use these credentials to sign in to the agnoStack plugin.




    Shipping provider

    If you would like to bring in detailed shipping information from an external provider, you can configure one in the Shipping provider section. Currently we are supporting ShipStation. You may also choose "Suggest New Provider" and select from the list or type in a provider to make a suggestion for us to implement.



    We regularly add new Providers to the application and continually reprioritizing our Roadmap based on customer input. If you use a Gateway that you don't see listed, just let us know and we'll take that info back to the team ASAP!



    Once you've completed entering your Provider configuration data, continue on to Select a Subscription.

    Learn more about agnoStack!