Frequently
asked questions.

  • Setup & Onboarding
  • Configure/Manage Your Account
  • Configuring BigCommerce
  • Configuring Magento 2
  • Configuring Magento 1
  • Configuring Moltin
  • Selecting A Subscription
  • Activate Your Configuration
  • Configuring Web Widget

Configuring BigCommerce

BigCommerce is available as a Commerce Provider within the agnoStack plugin and supports using a built-in Shipping Provider, making use of the shipping configuration you've already set up in BigCommerce. It currently supports our Starter and Professional subscription tiers, with upcoming support soon to be released for our Enterprise tier.


After you've installed the agnoStack app, upon opening any ticket within Zendesk, you will be prompted (as an admin) to Configure Your Account.


(NOTE: You can return to the Configure/Manage Your Account Screen at any time as and admin to modify your settings or subscription settings)


BigCommerce Dashboard

If you already have API credentials mentioned below, you may enter them in the agnoStack configuration screen. Otherwise, you can obtain these values by performing the following steps:

From your BigCommerce store dashboard, navigate to the API accounts page by selecting Advanced Settings > API Accounts.

Once on the Store API Accounts screen, click on Create API Account and choose the Create V2/V3 API Token option. NOTE: You may give your API account any name you wish.


API Path

Copy the value of API Path from the screen below to use in the agnoStack plugin configuration screen.



(NOTE: if you already have API credentials which you wish to reuse, the value for API Path is the same across all API's in your store.)



Client ID and Access Token

In order for the agnoStack plugin to gain access to your API, you will need to configure the proper permissions in the OAuth Scopes section.

While setting up your API, ensure the following scopes have proper permission: (other scopes can be set to your discretion)



Save your new API Account, and you will be presented with your credentials. You will need to obtain both the Client ID and Access Token.




Configure Payment and Shipping Providers

For BigCommerce, you do not need to select a PaymentProvider nor ShippingProvider at this time (until we enable Enterprise tier for BigCommerce). The Shipping provider will default to a built-in Shipping Provider, making use of the shipping configuration you've already set up in BigCommerce.



We regularly add new Providers to the application and continually reprioritizing our Roadmap based on customer input. If you use a Gateway or Shipping Provider that you don't see listed, just let us know and we'll take that info back to the team ASAP!



Once you've completed entering your Provider configuration data, continue on to Select a Subscription.

Learn more about agnoStack!