As eCommerce continues to grow rapidly, brands are recognizing the importance of providing exceptional customer service that goes beyond the initial purchase. A great post-purchase experience is a key differentiator for eCommerce businesses, but achieving this is not always easy.
This is where agnoStack comes in, the provider of the industry's most advanced Commerce functionality for Zendesk (and developer of Shopify Premium for Zendesk )- have now added AI-powered tools that work seamlessly with Zendesk Commerce to streamline and enhance the customer service experience for eCommerce customers. With agnoStack, brands can provide a fast, efficient, and personalized post-purchase experience that is tailored to each customer's needs.
agnoStack's launch of Zendesk AI for Commerce comes on the heels of Zendesk's recent announcement of its own AI-powered features, demonstrating the growing importance of AI in customer service. Zendesk's recent acquisition of Smooch, a messaging platform that supports popular messaging apps like WhatsApp and Facebook Messenger, is also expected to further enhance the company's AI capabilities.