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As eCommerce continues to grow rapidly, brands are recognizing the importance of providing exceptional customer service that goes beyond the initial purchase. A great post-purchase experience is a key differentiator for eCommerce businesses, but achieving this is not always easy.
How agnoStack is revolutionizing AI-powered customer service for eCommerce
This is where agnoStack comes in, the provider of the industry's most advanced Commerce functionality for Zendesk (and developer of Shopify Premium for Zendesk )- have now added AI-powered tools that work seamlessly with Zendesk Commerce to streamline and enhance the customer service experience for eCommerce customers. With agnoStack, brands can provide a fast, efficient, and personalized post-purchase experience that is tailored to each customer's needs.
agnoStack's launch of Zendesk AI for Commerce comes on the heels of Zendesk's recent announcement of its own AI-powered features, demonstrating the growing importance of AI in customer service. Zendesk's recent acquisition of Smooch, a messaging platform that supports popular messaging apps like WhatsApp and Facebook Messenger, is also expected to further enhance the company's AI capabilities.
